We advise you to directly contact the merchant and ask for to be reimbursed. We do not have the power to start or stop a payment without the authorisation of our merchants, nor can we initiate a refund process on their behalf. This is because Adyen is a payment service provider, so we only operate to process the payment transaction.
Issuing a refund might take up to 2 weeks. If your refund fails to appear in your account, we advise you to contact your bank for more information on why the money has not returned.
In some cases, it may happen that merchants ask for a payment confirmation. If that is the case, please ask us for the payment details that the merchant needs from you. Nevertheless, we advise you to first contact the merchant, as information from us is not always needed.