Adyen is a payment service provider (PSP), so we only process the order’s payment. For this reason, Adyen does not receive any information about the status of the order or the products sold, and we also do not have the authority to issue a receipt. Consequently, you have to contact the merchant directly for a receipt.
To best assist you, our merchants may ask for payment details from your bank or credit card statement. We advise you to include proof of payment that includes the payment reference. If the merchant cannot find your transaction, you can submit the proof of payment to Adyen. We may be able to provide your unique PSP reference, which the merchant can use to locate the payment and issue you a receipt.