If a payment was processed twice by mistake, the duplicate transaction will not match a payment request in our system. The second transaction will then be marked as unrecognized money and automatically returned to its origin.
We may be unable to automatically return unrecognized money in some exceptional cases, such as if we cannot determine the money’s origin. For instance, in some countries, law prohibits the storing of bank data, so we cannot see the sender’s bank account number.
If you have not received your money after five business days, please file an inquiry here.