Adyen is a payment service provider (PSP), so we only process the order’s payment. For this reason, Adyen does not receive any information about the products sold or the order’s contents.
If you have not received your flight tickets, we advise you to directly contact the airline to locate and fulfil your order. Sometimes, the airline may ask you to provide a valid proof of payment from your bank or credit card statement. If they are not able to locate the transaction, you can send the proof of payment to us. We may be able to provide your unique PSP reference, which the airline can use to locate the payment and issue your tickets.
For urgent matters, some cases permit us to see a booking number for the flight associated with a payment.