Adyen is a payment service provider (PSP), so we are only able to process the order’s payment. For this reason, Adyen does not receive any information about the contents of the order, and we do not have the authority to confirm an order’s status. If you have not received a confirmation of your order, we advise you to contact the merchant directly.
To help locate the transaction, the merchant may ask for proof of payment from your bank or credit card statement. If the merchant cannot find the transaction, you can send the proof of payment to Adyen. We may be able to provide the unique PSP reference, which enables the merchant to find the payment and issue an order confirmation.