Funds without PSP reference are marked as unrecognized. These funds are automatically sent back to their origin on the following work day, which may take the bank several work days to process.
We may be unable to automatically return unrecognized money in some exceptional cases, such as if we cannot determine the money’s origin. For instance, in some countries, law prohibits the storing of bank data, so we cannot see the sender’s bank account number.
If you have not received your money after seven business days, please submit an inquiry here.