Adyen is a payment service provider and as such it only takes care about processing the payments. As a matter of fact, this means that Adyen does not possess any information about the product of the order and neither it has the power to confirm an order status.
Therefore, if you wish to be acknowledged about the status of your oder, we advise you to contact directly the Merchant from which you made the purchase asking them to provide you with an order confirmation.
Sometimes, it may happen that an airline will ask you to provide a valid proof of payment. If that is the case, please feel free to get back to us by following the below procedure: